COVID 19 Update – Open for Emergencies and Urgencies

COVID 19 Update – Open for Emergencies and Urgencies

As the country and community continue to evolve with response to caronavirus, our recommendations have changed as well. Starting on Monday, March 23, 2020, we will be open for ocular emergencies and urgencies only. We will and have been in contact with many to reschedule routine exams. We are reducing our open hours from 9:00 a.m. to 4:00 p.m., Monday to Friday. Please call (204)523-4613 within these hours. We have also introduced an after hours phone number, (431)734-3674, that will be in possession of either Dr. DeCock or Dr. McGill to respond to your urgent needs.

I would like to remind you that Optometrists are a primary eye care providers and we are more than capable to handle any visual or ocular emergency you may have. It is an excellent opportunity to reduce strain and foot traffic in our emergency rooms and urgent care centres as this crisis continues.

  • We can care for nearly any trauma that occurs to your eye. This includes blunt force and projectile objects flying into the eye. It also includes foreign bodies, such as metal, wood shavings, etc., that get stuck in the eye. We can also treat abrasions/scratches and chemical burns. If there is a trauma that requires surgical intervention, we will quickly get you on the road to where you need to go!
  • If you experience pain, redness, or sensitivity to light, please do not hesitate to contact us. The pain may be sharp or dull, in or around the eye. If you have discharge, watery, white, yellow, or green, that is not improving with home therapy, please give us a call.
  • If you experience new partial or complete vision loss, contact us immediately. The vision loss may be acute or gradual. We will be able to assess urgency through phone triage. If you notice distortion or crooked lines, this is a true ocular urgency that should not be delayed.
  • If you are a contact lens user and experience pain, redness, discharge, sensitivity to light, or sudden discomfort, please remove your contact lenses and call us.
  • If you see acute halos around lights, especially if experienced with a painful brow or headache, please contact us immediately.
  • If you see new flashes and floaters, this could be a true emergency that needs to be seen immediately, depending on the frequency, number, and size. Again, we can triage your symptoms over the phone to determine urgency.
  • If you experience new double vision, contact us immediately.
  • If you experience an acute and new droopy eyelid, contact us immediately. Also, any new asymmetry to the pupil size and reaction should be addressed.
  • If you are someone who currently has an eye disease, such as Glaucoma or Age-Related Macular Degeneration, or systemic disease that affects vision, such as diabetes, multiple sclerosis, high blood pressure or high cholesterol, plus many others, and are experiencing a change in your vision or are concerned about the present state of your disease, please call us. We will triage on the phone to determine the urgency of your concern.
  • If you have lost or broken your only pair of glasses, please contact us. We may be able to use your last prescription to get you back on track. If you have noticed significant vision changes and you are not able to complete daily activities due to vision concerns, please reach out to us.
  • If you have used your last contact lens and are doing well, we are extending all contact lens prescriptions until the crisis is over. Remember, you can reorder on the website,, or call in your order. We can ship the supply out to you. If you are struggling with your vision and contact lenses, please contact us and we will discuss our options.
  • Finally, if you have glasses or contact lenses to pick up from us, we will be in contact with you to determine the best way to get your products to you. We will not leave you in the lurch.

We will also be maintaining the current self-isolation mandates:

  • If you have been travelling outside of Canada, self isolate for 14 days.
  • If you currently have a cough, fever, sore throat, headache, or other caronavirus symptoms, self isolate for 14 days or until you are feeling better.
  • If you are having a true ocular emergency and are within the above criteria, please call us to triage your situation.

We will carry on with this schedule until public health officials have lifted the recommended restrictions. We hope to be seeing you very soon. In the meantime, wash your hands, maintain social distancing, and encourage those around you.

Comments are closed.